Website operator and hosting provider
The “Website operator” box gives the details that identify the business behind the Canada version of ibplayer.store and how to contact it. The “Hosting” box names the company that stores the pages and serves them on the internet. The hosting provider only supplies the technical infrastructure: it plays no part in selling subscriptions, in support or in the content of the pages. For any question about an order, contact us rather than the host, through the contact page.
How to contact us
The quickest way to reach us is the chat, available on every page of the Canada version of ibplayer.store. The contact page explains how to prepare your message and lists the other ways to reach us. For a complaint, follow the steps on the delivery and support page: it explains what to include and how your request is followed up until you receive a written answer.
What the Canada version offers
The Canada version of ibplayer.store sells 12-month IPTV subscriptions, priced in euros, in the form of personal login details (Xtream Codes and an M3U link), together with a player app activation service. Ordering, payment and delivery of access all take place in the chat. We do not develop any app and are not affiliated with any app publisher or device manufacturer; our disclaimer covers this in detail.
Intellectual property
The text, layout, illustrations and visuals created for the Canada version of ibplayer.store belong to its operator. You are welcome to share links to our pages; reproducing a substantial part of their content requires our permission. App, device and network names belong to their owners and are mentioned only to identify hardware or software. If you believe content infringes your rights, the procedure is set out in our copyright policy.
Documents that apply to the Canada version
Several documents complete this legal notice for the Canada version. Each one covers a specific subject:
- the terms of sale: the service, ordering, payment and usage rules;
- the refund policy: your rights and how to ask for a refund;
- the delivery and support page: what you receive, when, and how to get help;
- the privacy policy: the data we handle and your rights;
- the cookie policy: what the website stores in your browser;
- the disclaimer: the independence of the website and the limits of what we provide.
Resolving disagreements
For the Canada version of ibplayer.store, we always look for a direct solution first: most issues are settled in writing in the chat within a few messages. Describe your request precisely and keep our replies; they are your record if a disagreement remains.
If you are still not satisfied after our written answer, you can get help from an outside organisation in Canada:
- Office de la protection du consommateur (Quebec), the Quebec public body that informs consumers and receives complaints;
- The consumer protection office of your province, listed in the Government of Canada consumer handbook;
- independent legal advice, if you wish to enforce your rights.
Where an alternative dispute resolution body has been appointed for the Canada version of ibplayer.store, its name and details appear in the “Website operator” box at the top of this page.