What this policy covers
As a rights holder or authorised representative, you can report to the Canada version of ibplayer.store any material on the website, or available through our services, that you believe infringes a protected work: text, image, logo, audiovisual programme or any other item. Reports are handled the same way wherever they come from. This procedure is about intellectual property; for a question about an order, use the delivery and support page instead.
How to send us a notice
Send your notice through the contact page, or to the email address shown in our legal notice when one is listed there, starting your message with “Copyright notice”. So that we can review it, it should include:
- your name and contact details and, if you contact the Canada version of ibplayer.store on behalf of a rights holder, the name of that rights holder and your authority to act for them;
- a precise identification of the protected work concerned;
- the exact location of the material reported: page address, channel or programme name, and date and time if needed;
- why you believe the material infringes your rights;
- a statement that the information you give is accurate and that you are acting in good faith.
How we review a notice
We acknowledge your notice and review it. If it is incomplete, we ask for the missing details before going further. Where the infringement appears established, we remove the material or disable access to it as quickly as we reasonably can, and we let you know. Where we cannot act, we explain why. Every notice sent to the Canada version of ibplayer.store is kept on file together with the action taken.
We do not promise to remove every piece of material automatically: each notice to the Canada version is checked, so that legitimate material is not removed because of a mistaken claim.
Responses from the person affected
When material provided by someone else is removed, we inform that person where possible. They can challenge the decision by explaining, through the contact page, why they believe the material does not infringe the rights claimed. We then review the matter again and may restore the material if the response is justified, after informing the person who made the report.
Abusive notices
A notice sent to the Canada version of ibplayer.store must be made in good faith. A knowingly false statement, or a notice meant to remove legitimate material or silence criticism, can make its author liable. We may disregard notices that are clearly abusive or repeatedly unfounded.
Your data in a notice
Information in a notice is used only to handle it and keep a record. It may be shared with the person affected as far as needed for them to respond, unless you ask us not to pass on your contact details and this remains possible. Include only what is useful. The privacy policy of the Canada version of ibplayer.store explains how to exercise your rights over this data.